Privacy Policy for CSP London
Effective date:
CSP London (“we”, “us”, “our”) is a civil and structural engineering consultancy based in London, UK. We are committed to protecting your personal data and handling it lawfully, fairly, and transparently in accordance with the UK GDPR and the Data Protection Act 2018.
Who we are
CSP London is the controller responsible for your personal data when you contact us, use our website, or engage our services. Our website is used to present our consultancy services and to receive enquiries from prospective clients.
Information we collect
We may collect the following personal data:
- Name.
- Company name.
- Email address.
- Telephone number.
- Postal address.
- Project details and any information you include in an enquiry.
- Technical information such as IP address, browser type, and device information.
- Cookie and analytics data, if enabled.
How we use your information
We use your personal data to:
- Respond to enquiries.
- Provide quotations and consultancy services.
- Manage client relationships and project administration.
- Maintain business records.
- Improve our website and services.
- Comply with legal and regulatory obligations.
Lawful bases for processing
We process personal data on the following lawful bases:
- Consent, where you have given us permission, such as for certain cookies or marketing.
- Contract, where processing is necessary to respond to your enquiry or provide services.
- Legitimate interests, such as managing and improving our business, preventing misuse, and responding to enquiries.
- Legal obligation, where we must retain or disclose information for legal or regulatory reasons.
Sharing your information
We may share personal data with:
- IT and website hosting providers.
- Professional advisers such as accountants, insurers, and legal advisers.
- Third-party consultants or specialists involved in delivering a project.
- Regulatory authorities, where required by law.
We only share information where necessary and subject to appropriate safeguards.
International transfers
If any service providers store or process data outside the UK, we will take appropriate steps to ensure your data is protected in line with UK data protection law.
Data retention
We keep personal data only for as long as necessary for the purpose it was collected, including for legal, accounting, insurance, and project-record purposes.
Your rights
Under UK data protection law, you may have the right to:
- Request access to your data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request data portability in some cases.
Cookies
Our website may use cookies or similar technologies to improve functionality, analyse traffic, and support website performance. Where required, we will ask for your consent before placing non-essential cookies.
Security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.
Contact us
If you have questions about this Privacy Policy or your personal data, please contact CSP London using the contact details published on our website.
Complaints
You have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data.